At Painterly Prints, we believe that buying wall art should be a seamless and satisfying experience.
Developing a trusted relationship with our customers is paramount. Inspired by my passion for wall art and decades working in Customer Experience, I've established our “Artful Assurance" commitments to ensure we do our absolute best to ensure you enjoy every aspect of your purchase. These 7 standards reflect our dedication to quality, service, and your satisfaction.
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Accurate Representation
When you buy wall art, you want the product to match the online images and descriptions. We meticulously ensure that what you see is what you get, with vibrant colours and detailed designs that come to life in your space.
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Options to Match Your Needs and Budget
We offer a diverse range of wall art options to suit different tastes and budgets. Whether you're looking for an affordable print or a premium canvas, Painterly Prints has something to fit your style and financial considerations.
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User-Friendly Shopping Experience
Our website is designed with you in mind. Easy navigation, detailed product descriptions, and multiple payment options make shopping for wall art a breeze. We want your online experience to be as enjoyable as the art itself.
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Reliable and Trackable Delivery
We understand the anticipation of receiving your wall art. That’s why we ensure timely deliveries with tracking options. Your art will arrive within a reasonable timeframe and in perfect condition, ready to enhance your home.
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Engaged & Efficient Issue Resolution
Should any issues arise with your wall art, our customer service team is here to help. You can contact them on support@painterlyprints.store. We address concerns promptly and respectfully, ensuring a hassle-free resolution process.
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Replacements and Returns
We want you to love the products you choose. If your wall art doesn’t meet your expectations, just let us know within 7 days and we will do whatever we can to find a satisfactory outcome for you.
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Respectful Communication
We value your privacy and time. While we will send newsletters to our opted-in customers and may send occasional updates, we promise not to overwhelm you with emails. Our communication is designed to be helpful, not intrusive.
At Painterly Prints, these seven standards are more than guidelines—they are our commitments to you. Ultimately we strive to have customers who love our products and are happy to recommend us to friends and family. Returning customers are our favourite kind of customer.
If we ever fall short of these standards, I personally want to know. Please feel free to reach out to me directly at craigspence@painterlyprints.store. Thank you for choosing Painterly Prints to be part of your home.
Cheers,
Craig Spence
Founder and Creative Director, Painterly Prints
Visit us at www.painterlyprints.store to explore our collection and experience the Painterly Prints difference.
